The Communications division is responsible for the dispatch and direction of the Sheriff 's Department patrol division, community police, civil division and animal control. The center also dispatches all Emergency Medical Service calls as well as the counties fourteen Volunteer Fire and Rescue Agencies. The center also handles incoming 911 calls throughout the county. There are three primary answering points (PSAP) in this county. The three agencies are the Concord Communications Center, Kannapolis Police Dept, and Cabarrus County Sheriff's Department Communication Division. Each PSAP receives calls within it's own jurisdiction, and also acts as a backup for the other PSAP's.

There are a number of programs the center provides to better serve the community, such as the "Home Check Program". The center also monitors an alarm system which enables residences and businesses to have an alarm that comes directly into the Sheriff 's department and avoids the delay of a secondary alarm company. The Communications center is equipped with five CAD(computer aided dispatch)stations. The CAD system is being replaced with a new Windows NT based system from Vision Software. The telephone system is a CML system. We chose this phone system because not only are we a 911 PSAP, but we also answer a large number of administrative telephone calls. We currently have six emergency (911) lines and six non-emergency lines. The previous UHF radio system has been replaced with an 800 MHz trunked radio system designed by Motorola Inc.. This radio system is a joint venture between the two cities (Kannapolis and Concord) and Cabarrus County to provide a communications system that can function across the jurisdictional boundaries to all members of public-safety.